Service Agreement
By purchasing our services, you agree to the terms and conditions outlined herein.
Payment Terms
All payments must be made in full at the time of booking the service.
Currently we only accept online payments via PayPal.
Service Delivery
Assessment services and reports will be delivered within the agreed-upon time frame.
Confidentiality
All student information and assessment results will be kept confidential and used only solely for the purpose of providing our services.
Cancellation and Rescheduling
Cancellations or rescheduling of assessment session must be made at least 24 hours in advance.
Failure to notify us within this time frame may result in forfeiture of the session without a refund.
Limitation of Liability
While we strive to provide accurate assessments, we are mindful that external factors may affect students’ performance during national exams.
We have the students’ best interests at heart, and hence our predictions are also based on what’s best for the students.
We predict specific exam grade (eg: A2 or AL3), with a deviation of one grade (eg: A1-B3 or AL2-AL4).
100% money back guarantee (within one month) if student score beyond the grade range.
Our liability is limited to the cost of the service provided.
Intellectual Property
All materials provided during the assessment and consultancy sessions are the intellectual property of Chanel Mathematics and are for personal use only.
Redistribution or reproduction is prohibited.
Governing Law
These terms and conditions are governed by the laws of Singapore.
All Rights Reserved.
1. Assessment Services
Due to the nature of assessment service, we do not offer returns or refunds once the service has been delivered.
We predict specific exam grade (eg: A2 or AL3), with a deviation of one grade (eg: A1-B3 or AL2-AL4).
100% money back guarantee (within one month) if student score beyond the grade range.
2. Consultancy Services
If you are not satisfied with a consultancy session, please contact us within 48 hours to discuss your concerns.
3. Service Cancellations
If you need to cancel a booked consultancy session, please notify us at least 24 hours in advance.
Sessions cancelled with at least 24 hours' notice can be rescheduled or refunded in full.
Sessions cancelled with less than 24 hours' notice are non-refundable.
4. Technical Issues
If a session is disrupted due to technical issues on our end, we will reschedule the session at no additional cost.
If technical issues arise on the client's end, we will make reasonable efforts to reschedule, but refunds will not be provided.
5. Contact Us
For any questions or concerns regarding our terms, conditions, or refund policy, please contact us at chanelmathematics@gmail.com or 94228333.
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